Compliance Documents

Compliance documents can be found here.

ISO Certifications

HEALTH & SAFETY, ENVIRONMENTAL AND QUALITY POLICY

HEALTH & SAFETY, ENVIRONMENTAL AND QUALITY POLICY

REACH Statement

REACH Statement

Click here for the latest REACH Statement

Pursuant to regulation (EC) no. 1907/2006 of the European Parliament and of the Council of 18 December
2006 concerning the Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH):

  • Dart Sensors does not manufacture any chemical products in quantities exceeding 1t/yr. All such
    products are therefore exempt from registration under REACH.
  • None of our products classified as ‘articles’ for the purposes of REACH contain any substances on
    the Canditate List of Substances of Very High Concern (SVHC) (dated 27th June 2018), at levels exceeding 0.1% w/w.

Conflict minerals

Conflict minerals

Dart Sensors Ltd supports the ending of human rights violations in the mining of minerals from the area known as the “Conflict Region” in the Democratic Republic of Congo (DRC) and surrounding countries.

As such we require our suppliers to be “DRC conflict-free” and have undertaken due diligence to ensure that 3TG used in our products are sourced appropriately.

Conditions of sale

Conditions of sale

General

All orders are accepted by Dart Sensors Ltd. on these conditions of sale which supersede any other terms appearing in this or any previous publication or elsewhere, and, unless otherwise specifically agreed in writing on Dart Sensors documentation by a Director of Dart Sensors, these conditions of sale override and exclude any other terms stipulated or incorporated or referred to by the customer, whether in the order or during any negotiations or any course of dealing established between Dart Sensors and the customer, and constitute the entire understanding between Dart Sensors and the customer for the sale of products.

All descriptions and illustrations contained in Dart Sensors literature or web pages or any price list or otherwise communicated to the customer are intended merely to present a general idea of the products, and nothing contained in any of them shall form any part of the contract between Dart Sensors and the customer.

Prices

Prices of our products are provided on our website. Negotiated prices with a customer will be provided on a quotation or proforma invoice.

Ordering

Orders may be placed by email, through our website, or by post. Payment of a proforma invoice indicates the customer’s acceptance of the terms in the proforma invoice.

Where a purchase order is provided to Dart Sensors with terms of purchase that override our terms of sale, no sale will be made until the terms are renegotiated to Dart Sensors’ satisfaction.

Dart Sensors reserves the right to decline to trade with any company or person. In addition, and not withstanding any other provisions of these conditions of sale, Dart Sensors may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by email, facsimile or telephone within 24 hours (excluding weekends and public holidays) of receipt by Dart Sensors of an order. In the event that Dart Sensors declines to accept an order in respect of which payment has been received, the full amount of such payment will be refunded.

Delivery

All products are delivered by DHL insured and carriage paid unless otherwise agreed in advance. Import duties and other fees are the responsibility of the customer. Unless otherwise agreed, shipping costs will be billed to the customer.

At our discretion we may agree to use a customer’s account to ship goods (if requested), after confirming that suitable insurance has been obtained by the customer to cover loss of the goods. Payment will still be required in full for lost shipments sent under Incoterms that do not make Dart Sensors liable for loss (e.g. FCA).

Delivery to the Russian Federation requires a registered business address. Failure to provide a suitable destination address normally results in the package being rejected. Under these circumstances the shipping fee is non-refundable.

Delivery will normally only be made to the customer’s usual business address as notified to Dart Sensors.

The delivery period for our products depends on the products ordered and the quantity:

Sensors

Orders of up to 500 are shipped with 3-5 days. Larger orders take a week per 1,000 sensors ordered. Calibrated sensors can take 2-3 weeks to ship due to the time it takes to remove offsets.

Fuel cell wafers
Most orders can be shipped within 4 days of receipt of payment. If an infrequently ordered combination of size and electrolyte is ordered this can extend to 7-8 days.

Calibration Standards
Certified liquid standards (if in stock) can be dispatched the same day as receipt of payment. Restocking occurs every 2 years on the expiry date of the existing batch, due to the certification cost. For this reason, unless you intend to order a large quantity (250+) it is unlikely a new batch will be made to satisfy your order.

Accessories
Circuit boards and connector wires typically ship within 2 days of receipt of payment.
Inspection

The customer must inspect the products as soon as is reasonably practicable after delivery and shall within 30 days of delivery give notice to Dart Sensors in detail of any defect in the products or of any other complaint which the customer may have in relation to the products. If the customer fails to give such notice, the products shall be presumed to be in accordance with the contract and free from any defect which would be apparent on reasonable examination, and the customer shall be deemed to have accepted the products accordingly.

In the event of a defect being found within this 30 day period the customer is entitled to refund, repair or replacement at their discretion subject to the return procedure being correctly followed.

Queries regarding shortages of products must be made within 30 days of the delivery date and must be accompanied by the despatch note. Queries regarding products invoiced but not delivered must be made within 30 days of invoice date and the invoice number must be quoted.

Transit Delays and Non-Delivery

Except as set out in these terms and conditions in no circumstances shall Dart Sensors be liable to compensate the customer in damages or otherwise for non-delivery or late delivery of products or for any loss consequential or otherwise arising from non-delivery or late delivery.

Refunds

When the decision has been made to provide a refund, it will normally be issued within 14 days.

Customers with a credit account will receive a credit note, and may opt to have the funds transferred to their bank account or used against future orders.

If sums are owed by the customer to Dart Sensors a refund may be credited against these sums.

Card payments will be refunded directly to the card where possible.

Passing of Risk and Property

Risk of loss of or damage to the products shall pass to the customer at the time of delivery as determined by the Incoterms governing the contract. The property in the products shall not pass to the customer until all sums due or owing to Dart Sensors by the customer on any account have been paid. If the customer defaults in the payments of any sum owing to Dart Sensors, then Dart Sensors shall be entitled to the immediate return of all products sold by Dart Sensors to the customer in which the property has not passed to the customer. Demand for or recovery of the products by Dart Sensors shall not of itself discharge either the customer’s liability to pay the whole of the price and take delivery of the products or Dart Sensors’ right to sue for the whole of the price.

Warranty

Dart Sensors warrants that it will, at its option, replace products supplied by Dart Sensors in which under proper use defects appear, or repair the same, or refund the purchase price thereof, subject to the claim being made in writing to Dart Sensors within 12 months after despatch, or such other period as may be indicated by Dart Sensors for specific products from time to time. This warranty is dependent on the correct return procedure being followed. Any products or parts which are replaced by Dart Sensors shall become the property of Dart Sensors. This warranty shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the products except any implied by law which by law cannot be excluded.

Product and Availability Information

Dimensions and other physical characteristics are subject to normal commercial tolerances. The customer shall be responsible for ensuring the fitness of the product for the customer’s application.

Dart Sensors reserves the right without prior notice to discontinue any product or to make design changes as part of its continuous programme of product improvement, or to assist product availability.

Dart Sensors will be pleased to advise the customer in these and other matters related to the use of the products.

The information contained in Dart Sensors literature and web pages was, as far as Dart Sensors was aware, correct at the time of publication.

Where the customer intends to supply the products to any other person, the customer shall all ensure that all warnings, labels, instructions, manuals and other information in respect of the products or their use which are supplied with the products are not lost or damaged in any way while the products are in his possession or under his control and that they are supplied with the products when he releases them from his possession or control.

Quality Conformance Statement

A statement of quality conformance is available for all products. Please contact us to obtain one if needed.

Liability

Dart Sensors shall not be under any liability for damage, loss or expense resulting from the failure to give advice or information or the giving of incorrect advice or information whether or not due to Dart Sensors’ negligence or that of its employees, agents or sub-contractors.

These conditions set out Dart Sensors’ entire liability in respect of the products and Dart Sensors’ liability under these conditions shall be in lieu and to the exclusion of all other warranties, conditions, terms and liabilities express or implied statutory or otherwise in respect of the quality or the fitness for any particular purpose of the products or otherwise howsoever except any implied by law which by law cannot be excluded. Save as provided in these conditions and except as aforesaid Dart Sensors shall not be under any liability, whether in contract, tort or otherwise, in respect of defects in the products or failure to correspond to specification or sample or for any injury, damage or loss resulting from such defects or failure.

In no event shall any breach of contract on the part of Dart Sensors or tort (including negligence) or failure of any kind on the part of Dart Sensors or that of its employees, agents or sub-contractors give rise to any liability for loss of revenue or any consequential or indirect loss or damage arising from any cause whatsoever. Dart Sensors’ liability (if any) whether in contract, tort or otherwise in respect of any defect in the products or of any duty owed to the Customer in connection herewith shall be further limited in the aggregate to £500,000.

Payment

The following payment methods are available:

Credit terms (subject to satisfactory references). Payment is due within 30 days of receipt of goods. If any sum is not paid on the due date for payment, all sums then outstanding from the customer will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date.We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. Invoices are to be paid in full with no deductions made without prior agreement and issuance of a suitable credit note.
Credit or debit card through Sagepay
Direct bank transfer.
Country of Origin

Unless otherwise confirmed, nothing in Dart Sensors’ literature or web pages is to be taken as a representation of the source of origin, manufacture, or production of the products or any part thereof.

Returns

Please note that goods damaged by the customer are not eligible for return. This includes breaking the PCB off a sensor, or snapping connector wires – these faults are only eligible for return if received by the customer in this state. Any attempt to repair the goods by the customer will also make them ineligible for return.

Procedure

If you suspect that a product you have purchased from Dart Sensors is faulty, please contact us to obtain an RMA.

Please provide the following information:

Batch number and quantity of the product

Our order reference for the purchase of the product

Details of the fault

For us to provide an RMA the product will need to be in warranty, and the fault must be a valid reason for return. We will not replace product that has been damaged through expected wear and tear from use.

Please ensure that you have marked your RMA number clearly on the outside of the package. Ensure that the goods are securely and carefully packed. Items that are not packed correctly will be rejected and your entitlement to a replacement or refund will be void. For international returns please ensure the commercial invoice is marked “CPC 6123F01”.

Products must be returned to Dart Sensors in their original condition and in their original packaging within 30 days of issuing the RMA or your request will be cancelled.

Please note that returned items are tested for the faults that are indicated within your fault description and for basic operation of the product. If these faults are not found, then the product will be returned to you and a carriage/handling fee will be charged.

Returned items confirmed as faulty will be replaced by an identical product (or a product of similar specification), sent for repair or credited depending on the age, condition and status of the product and the availability of an appropriate replacement.

Replacement items will be sent under DAP terms.

Products returned that are out of warranty will either be returned to the customer at the customer’s expense or recycled and credited to the customer at scrap value (if any).

All products are returned at the customer’s risk and Dart Sensors accepts no responsibility for any loss or damage thereto.

Minimum Age Policy

Dart Sensors only supplies products to customers aged 18 or over.

Cancellation Policy

  • Your right to cancel
    Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
    If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.
    This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
    The cost of returning the goods is the responsibility of the customer.
  • Your right to a refund
    You should get a refund within 14 days of either Dart Sensors receiving the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
    A deduction may be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
  • Exemptions
    Perishable items such as Liquid Standards are non-returnable if the security seal has been broken.
    Any modification made to delivered products may make the product ineligible for refund.
    This policy applies only to consumers, not businesses.

Copyrights and Patents

Products are offered for sale subject to any patent, trade mark, registered design, copyright, topography right or other right of any person.

Force Majeure

If Dart Sensors is hindered or prevented from performing any contract owing to any cause beyond the reasonable control of Dart Sensors or by its inability to procure services, materials or articles required for the performance of the contract except at enhanced prices, Dart Sensors may at its sole option delay the performance of, or cancel the whole or any part of the contract, and Dart Sensors shall not be held responsible for such delay or cancellation or any inability to deliver. In particular, although Dart Sensors will use all reasonable endeavours to deliver back orders by the date stated by Dart Sensors, Dart Sensors shall not be held responsible for any delay in the delivery of, or inability to deliver, such orders.

Choice of Law

All contracts between Dart Sensors and the customer shall be governed by and interpreted in accordance with English Law and the customer submits to the jurisdiction of the High Court of Justice in England, but Dart Sensors may enforce any such contract in any court of competent jurisdiction.

ATR Certificate

An ATR document enables goods to qualify for tariff preferences on imports and exports between the EU and Turkey. You must notify us if this document is needed in advance to the shipment. A separate certificate is needed for each UK-Turkey consignment. There will be a charge of £50 per document.

11 May 2020

Privacy and Cookies Policy

Privacy Policy

  1. Introduction

1.1    We are committed to safeguarding the privacy of our website; in this policy we explain how we will handle your personal data.

1.2    We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

  1. Credit

2.1    This document was created using a template from SEQ Legal (http://www.seqlegal.com).

  1. How we use your personal data

3.1    In this Section 3 we have set out:

(a)    the general categories of personal data that we may process;

(b)    [in the case of personal data that we did not obtain directly from you, the source and specific categories of that data];

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

3.2    We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3    We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.4    We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number and email address. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

3.8    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

3.10  We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.11  We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.13  In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.14  Please do not supply any other person’s personal data to us, unless we prompt you to do so.

  1. Providing your personal data to others

4.1    We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

4.4    Financial transactions relating to our website and services are handled by our payment services provider, Sagepay/Elavon. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4.6    In addition to the specific disclosures of personal data set out in this Section 4, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. International transfers of your personal data

5.1    In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2    We and our other group companies have offices and facilities in China. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

  1. Retaining and deleting personal data

6.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3    We will retain and delete your personal data as follows:

(a)    Order data will be retained for 6 years following the date of order placement, at the end of which period it will be deleted from our systems.

(b)    Due to technical limitations it is impossible for us to schedule deletion of your account data after a period of non-use, however this data is available for you to erase yourself if needed.

6.5    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. Amendments

7.1    We may update this policy from time to time by publishing a new version on our website.

7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

  1. Your rights

8.1    In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)     the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

8.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

8.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.10  To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13  You may exercise any of your rights in relation to your personal data by written notice to us.

  1. About cookies

9.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that we use

10.1  We use cookies for the following purposes:

(a)    authentication – we use cookies to identify you when you visit our website and as you navigate our website;

(b)    status – we use cookies to help us to determine if you are logged into our website;

(d)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(f)     analysis – we use cookies to help us to analyse the use and performance of our website and services; and

(g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

  1. Cookies used by our service providers

11.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.